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Date: 10/15/2007
From: mmcginty@newatlanta.com
Subject: Re: [ServletExec] Disappearing Web Applications
Loosing license info (across SE restarts) is a strong indicator that the 
user under which SE is running does not have permission to write to the 
appropriate configuration file(s). If SE can't write the info to it's 

config files then that info is "losts" the next time SE starts up     
fresh.

For starters, I'd suggest you take a look at SE FAQ #60:
http://www.newatlanta.com/c/support/servletexec/self_help/faq/detail?faqId=60

Apply the steps give there and then restart the IIS Admin Service to see 
if the problem still occurs.

If that fixes it (or even if it does not) you should use SE FAQ 195:
http://www.newatlanta.com/c/support/servletexec/self_help/faq/detail?faqId=195

to apply the latest SE hotfix (both native and JAR components) to rule 
out all known (and fixed) SE bugs as the culprit.

If you still find yourself dealing with this issue, then read the last 
sentence of SE FAQ #60.
If that does not help, then check the settings on your IIS Application 
Pool for the following:

1. Is it configured to shut itself down or cycle itself at some preset 
time interval?
   And if so... does the problem seem to occur around those times?
   (Manually cycling the IIS Admin Service can simulate this condition 
for testing).

2. Is it configured to use a "Web Garden" value greater than 1?

Matt McGinty
Software Engineer
New Atlanta Communications, LLC
http://www.newatlanta.com 



Spillane, Steve wrote:
>
> I am running Windows Server 2003 SP2, IIS 6.0, ServletExec 5.0 
> (ISAPI), and ArcIMS 9.2
> One or more of the web applications "default-app",               
"esriadmin" and 
> "wmsconnector" keep spontaneously disappearring.  These 3 and 
> "servletexec" are the only 4 web apps running.  ESRI's Tech 
Support 
> suggested it might be the virus scanner, but the virus scanner logs 
> don't indicate this is the problem.  Also, it is sporadic, varying 
> from days to weeks between occurences, and not all 3 files disapper 
> each time .  If it was the virus scanner, it seems like it would be a 
> consistent nightly event.
>
> ServletExec also keeps losing its license information, dropping back 
> into demo mode.  I don't know whether this is the cause, another 
> symptom, or a totally unrelated problem.
>
> I am stumped, any helpful suggestions would be greatly appreciated.
>
>

<!DOCTYPE html PUBLIC "-//W3C//DTD HTML 4.01 Transitional//EN">

<html>
<head>
 <meta content="text/html;charset=ISO-8859-1"                      
http-equiv="Content-Type">
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<body bgcolor="#ffffff" text="#000000">
<font face="Verdana">Loosing license info (across SE restarts)  
is a
strong indicator that the user under which SE is running does not have
permission to write to the appropriate configuration file(s). If SE
can't write the info to it's config files then that info is           
"losts" the
next time SE starts up fresh.<br>
<br>
For starters, I'd suggest you take a look at SE FAQ #60:<br>
&nbsp;<a class="moz-txt-link-freetext"                         
href="http://www.newatlanta.com/c/support/servletexec/self_help/faq/detail?
faqId=60">http://www.newatlanta.com/c/support/servletexec/self_help/faq/
detail?faqId=60</a><br>
<br>
Apply the steps give there and then restart the IIS Admin Service to
see if the problem still occurs.<br>
<br>
If that fixes it (or even if it does not) you should use SE FAQ 195:<br>
<a class="moz-txt-link-freetext"                                   
href="http://www.newatlanta.com/c/support/servletexec/self_help/faq/detail?
faqId=195">http://www.newatlanta.com/c/support/servletexec/self_help/faq
/detail?faqId=195</a><br>
<br>
to apply the latest SE hotfix (both native and JAR components) to rule
out all known (and fixed) SE bugs as the culprit.<br>
<br>
If you still find yourself dealing with this issue, then read the last
sentence of SE FAQ #60.<br>
If that does not help, then check the settings on your IIS Application
Pool for the following:<br>
<br>
1. Is it configured to shut itself down or cycle itself at some preset
time interval?<br>
&nbsp;&nbsp;&nbsp; And if so... does the problem seem to occur      
around those times?<br>
&nbsp;&nbsp;&nbsp; (Manually cycling the IIS Admin Service can      
simulate this condition
for testing).<br>
<br>
2. Is it configured to use a "Web Garden" value greater than          
1?<br>
<br>
</font>
<pre class="moz-signature" cols="72">Matt McGinty
Software Engineer
New Atlanta Communications, LLC
<a class="moz-txt-link-freetext"                                   
href="http://www.newatlanta.com">http://www.newatlanta.com</a>
; </pre>
<br>
<br>
Spillane, Steve wrote:
<blockquote
cite="mid:FACF250D207BA44DAAE00D36C9A72893EFEF1D@aabbg6.andassoc.com"

type="cite">
 <meta http-equiv="Content-Type" content="text/html;          
">
 <meta name="Generator"
content="MS Exchange Server version 6.5.7651.59">
 <title>Disappearing Web Applications</title>
<!-- Converted from text/rtf format -->
 <p><font face="Arial" size="2">I am running    
Windows Server 2003 SP2,
IIS 6.0, ServletExec 5.0 (ISAPI), and ArcIMS 9.2</font>
 <br>
 <font face="Arial" size="2">One or more of the web   
applications
"default-app", "esriadmin" and "wmsconnector"     
keep spontaneously
disappearring.&nbsp; These 3 and "servletexec" are the only 4 web 
apps
running.&nbsp; ESRI's Tech Support suggested it might be the virus     
scanner,
but the virus scanner logs don't indicate this is the problem.&nbsp;   
Also,
it is sporadic, varying from days to weeks between occurences, and not
all 3 files disapper each time .&nbsp; If it was the virus scanner, it      
seems
like it would be a consistent nightly event.</font></p>
 <p><font face="Arial" size="2">ServletExec     
also keeps losing its
license information, dropping back into demo mode.&nbsp; I don't know
whether this is the cause, another symptom, or a totally unrelated
problem.</font></p>
 <p><font face="Arial" size="2">I am stumped,   
any helpful suggestions
would be greatly appreciated.</font>
 </p>
 <br>
</blockquote>
</body>
</html>

Message Thread
Date Subject Author
10/15/2007 Re: [ServletExec] Disappearing Web Applications mmcginty@newatlanta.com
10/26/2007 Re: [ServletExec] Disappearing Web Applications mmcginty@newatlanta.com
10/15/2007 [ServletExec] Disappearing Web Applications Spillane@andassoc.com
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