Available to BlueDragon Online and Premium Support customers, Email Support gives you direct one-to-one access to our Technical Support Engineering team via email.

Response times for Online Support customers are within one business day. Response times for Premium Support customers are within four business hours.

More detailed information on Online and Premium Support services can be viewed in the Support Options section of this website.

Please be sure to specify the following configuration information in your email:

• Operating System brand and version (e.g. Windows 2003, Solaris 2.7, etc.)
• Web Server brand and version (e.g., IIS 6.0, BEA WebLogic 9.0, etc.)
• Java Virtual Machine version (e.g. JRE, JDK, Hotspot Client, etc.)
• BlueDragon configuration (e.g. Server JX, J2EE or .NET)
• BlueDragon version number (e.g. 6.2, 7.0, etc.)

Please specify the nature of your problem:

• A complete description of the problem. What are you trying to do? (e.g. install BlueDragon, deploy a WAR file, etc.)
• Error messages, with an explanation on where you are seeing them. (e.g. in the browser; in a log file: logs/BlueDragon.log, work/bluedragon.log; web server's error log or access log; etc.)

Also, please include attachments with any useful logs (such as dbmon) or screen dumps.

An email address has been established for use by BlueDragon Online and Premium Support customers.

To obtain the New Atlanta Support email address, please refer to the New Atlanta Technical Support contact information email sent to your purchasing department or administrative contact.

Problems finding New Atlanta Technical Support contact information? Please refer to our Contact page to call or email us requesting assistance.