Available as an added-cost option for BlueDragon Premium Support customers, 24/7 Pager Support gives you 24-hour access to our Technical Support Engineering team, within a two hour response window.

More detailed information on Online and Premium Support services can be viewed in the Support Options section of this website.

There are two ways to contact us for 24/7 Pager Support: email and voicemail. Email provides us with more reliable receipt of your problem report and also a written record; therefore, email is the preferred method. An alternate method to contact us via a telephone voicemail-based paging system.

Please be prepared to specify the following configuration information:

• Operating System brand and version (e.g. Windows 2003, Solaris 2.7, etc.)
• Web Server brand and version (e.g., IIS 6.0, BEA WebLogic 9.0, etc.)
• Java Virtual Machine version (e.g. JRE, JDK, Hotspot Client, etc.)
• BlueDragon configuration (e.g. Server JX, J2EE or .NET)
• BlueDragon version number (e.g. 6.2, 7.0, etc.)

Please specify the nature of your problem:

• A complete description of the problem. What are you trying to do? (e.g. install BlueDragon, deploy a WAR file, etc.)
• Error messages, with an explanation on where you are seeing them. (e.g. in the browser; in a log file: logs/BlueDragon.log, work/bluedragon.log; web server's error log or access log; etc.)

The preferred method to contact us for 24/7 Pager Support is by sending an email to an address established solely for use by BlueDragon Premium Support customers.

Sending an email to this address will result in an immediate page, and will deliver your email message to our support team. The first 120 characters of your email message will be delivered to our pager. You will receive a confirmation email within a few minutes --if you don't, you may want to contact us via voicemail as described below.

An alternate method to contact us for 24/7 Pager Support is by calling the number established for use by BlueDragon Premium Support customers.

You will be prompted to leave a voice message for our support team. BE SURE TO LEAVE A PHONE NUMBER WHERE YOU CAN BE CONTACTED!

To obtain the New Atlanta Support 24/7 email address and voicemail number, please refer to the New Atlanta Technical Support contact information email sent to your purchasing department or administrative contact.

Problems finding New Atlanta Technical Support contact information? Please refer to our Contact page to call or email us requesting assistance.