Available to JTurbo Online and Premium Support customers, Email Support gives you direct one-to-one access to our Technical Support Engineering team via email.

Response times for Online Support customers are within one business day. Response times for Premium Support customers are within four business hours.

More detailed information on Online and Premium Support services can be viewed in the Support Options section of this website.

Please be sure to specify the following configuration information in your email:

• Operating System brand and version (i.e. Windows 2003, Red Hat Linux 9.X)
• MS SQL Server version (i.e. 2000, 2005)
• Java Virtual Machine version (i.e. JRE or JDK, Hotspot Client or Hotspot Server)
• JTurbo configuration and version (i.e. JTurbo 2005 for JDBC 3.0)

Please specify the nature of your problem:

• A complete description of the problem, including the steps required to reproduce it
• Error messages, with an explanation on where you are seeing them.
• How are you running your code that uses JTurbo? (i.e. inside an application server, as an applet, as a standalone Java Application, etc...)
• Is JTurbo running on the same machine as SQL Server?

Also, please include attachments with any useful logs (such as dbmon) or screen dumps.

An email address has been established for use by JTurbo Online and Premium Support customers.

To obtain the New Atlanta Support email address, please refer to the New Atlanta Technical Support contact information email sent to your purchasing department or administrative contact.

Problems finding New Atlanta Technical Support contact information? Please refer to our Contact page to call or email us requesting assistance.