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JTurbo Phone Support

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Important End of Life Announcement


Important Notice: Key JTurbo End-Of-Life Dates
December 31, 2010: Withdrawal from Market
  • Active sales & marketing ceases
  • No additional major/minor product releases
  • Limited support for existing customers
    • All exisiting support contracts honored until expiration
    • no enhancements will be made other than service releases or "hot fixes"
    • "hot fixes" will only be supplied if required under existing support contract
December 31, 2011: End of Maintenance & Service Life
  • No further service releases will be made
  • All product support ceases
JTurbo Phone Support

Available to JTurbo Premium Support customers, Telephone Support provides you with a toll free number for access to our Technical Support Engineering team.

Phone access is during our normal business hours:9:00 am to 5:00 pm EST Monday through Friday, excluding holidays, with responses within a 4-business-hour window.

Additional information about Online and Premium Support services can be viewed in the Support Options section of this website.

Using JTurbo Telephone Support

Before calling the phone support number to leave a detailed voice message about your issue, please be sure to first send an email giving specific details about the problem. Having technical details from you in writing allows us to help you more accurately, and more quickly. It also acts as a written record of the problem and its subsequent resolution. After sending the email, dial the phone support number and leave a message letting us know that you have sent an email describing the problem. Your issue will then be directed to the appropriate engineer based on your written problem description.

Be sure to identify yourself as a Premium Support customer when calling this number, as it is not dedicated exclusively for support.

In both your email and your voicemail, please specify the following information:

  1. Configuration Information:

    • Operating System brand and version (e.g. Windows 2008, RHEL Linux 9, etc.)
    • MS SQL Server version (e.g. 2005, 2000, etc)
    • Java Virtual Machine version (e.g. 1.6, 1.5 etc.)
    • JTurbo configuration and version (e.g. JTurbo 2005 for JDBC 3.0)
  2. The nature of the problem:

    • A complete description of the problem. What are you trying to do? (e.g. install JTurbo, use it in your code, etc.)
    • Error messages, with an explanation on where you are seeing them.
    • How are you running your code that uses JTurbo? (e.g. inside an application server, as an applet, as a standalone Java Application, etc...)
    • Is JTurbo running on the same machine as SQL Server?
Contacting JTurbo Technical Support via Telephone
Please refer to your New Atlanta Support contact information email.

A toll-free number has been established for use by BlueDragon Premium Support customers.

Be sure to identify yourself as a Premium Support customer when calling this number, as it is not dedicated exclusively for support.

The New Atlanta Support phone number was given in the Technical Support contact information email that was sent to your purchasing department or administrative contact. This email was sent to the person in your organization who originally purchased the support contract at the time they purchased it.
Problems finding New Atlanta Technical Support contact information? Please refer to our Contact page to call or email us requesting assistance.


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