Available to ServletExec Online and Premium Support customers, Email Support gives you direct one-to-one access to our Technical Support Engineering team via email.

Response times for Online Support customers are within one business day. Response times for Premium Support customers are within four business hours.

More detailed information on Online and Premium Support services can be viewed in the Support Options section of this website.

Please be sure to specify the following configuration information in your email:

• Operating System brand and version (i.e. Windows 2008, Red Hat Linux 9.x)
• Web Server brand and version (i.e. IIS 6.0, SJSWS 7.x, or Apache 2.2.x)
• Java Virtual Machine version (i.e. JRE or JDK, Hotspot Client or Hotspot Server)
• ServletExec configuration (i.e. ISAPI, NSAPI, AS)
• ServletExec version number (i.e. 4.2, 5.0, 6.0 etc...)

Please specify the nature of your problem:

• A complete description of the problem. What are you trying to do? (i.e. run a servlet, run a JSP, install SE)
• Error messages, with an explanation on where you are seeing them. (i.e. in the browser, in DBMON or in a log file: ServletExec.log, ServletExecNative.log, web servers error log or access log, etc...)
• Are you running your code within the context of a web application (i.e. WEB-INF folder, web.xml file)

Also, please include attachments with any useful logs (such as dbmon) or screen dumps.

An email address has been established for use by ServletExec Online and Premium Support customers.

To obtain the New Atlanta Support email address, please refer to the New Atlanta Technical Support contact information email sent to your purchasing department or administrative contact.

Problems finding New Atlanta Technical Support contact information? Please refer to our Contact page to call or email us requesting assistance.