ServletExec Phone Support

Phone Support

Available to ServletExec Premium Support customers, Telephone Support provides you with a toll free number for access to our Technical Support Engineering team.

Phone access is during our normal business hours:9:00 am to 6:00 pm EST Monday through Friday, excluding holidays, with responses within a 4-business-hour window.

More detailed information on Online and Premium Support services can be viewed in the Support Options section of this website.

Using Telephone Support

Unless your problem is urgent and requires an immediate response from our support team, please use email as your first contact when reporting a problem. This insures that your description of the problem is reliably documented and routed to the appropriate engineer for resolution. Use the toll-free number for follow-up after submitting your initial problem report via email.

Be sure to identify yourself as a Premium Support customer when calling this number, as it is not dedicated exclusively for support.

Please be sure to specify the following configuration information in your email:

Operating System brand and version (i.e. Windows 2008, Red Hat Linux 9.x)
Web Server brand and version (i.e. IIS 6.0, SJSWS 7.x, or Apache 2.2.x)
Java Virtual Machine version (i.e. JRE or JDK, Hotspot Client or Hotspot Server)
ServletExec configuration (i.e. ISAPI, NSAPI, AS)
ServletExec version number (i.e. 4.2, 5.0, 6.0 etc...)

Please specify the nature of your problem:

A complete description of the problem. What are you trying to do? (i.e. run a servlet, run a JSP, install SE)
Error messages, with an explanation on where you are seeing them. (i.e. in the browser, in DBMON or in a log file: ServletExec.log, ServletExecNative.log, web servers error log or access log, etc...)
Are you running your code within the context of a web application (i.e. WEB-INF folder, web.xml file)

Contacting New Atlanta Technical Support via Telephone

Please refer to your New Atlanta Support contact information email.

A toll-free number has been established for use by ServletExec Premium Support customers.

Be sure to identify yourself as a Premium Support customer when calling this number, as it is not dedicated exclusively for support.

To obtain the New Atlanta Support phone number, please refer to the New Atlanta Technical Support contact information email sent to your purchasing department or administrative contact.

Problems finding New Atlanta Technical Support contact information? Please refer to our Contact page to call or email us requesting assistance.