Purchasing Premium Support: To purchase a Premium Support
contract, or for additional information on Online or Premium Support,
please send email to:
As you or your development staff create your
web applications, will direct interaction with our engineers be
important to you?
The following table summarizes the available
support services and programs for ServletExec
Through our technical support programs, you'll have
direct access to some of the best and brightest minds in the
web application development industry. These are the same
engineers who've created ServletExec, JTurbo and BlueDragon,
in addition to those who've built our eCommerce website on
top of ServletExec & JTurbo - plus helped to architect some
of the most highly trafficked websites including MySpace.com!
FREE Self-Help Resources
A searchable knowledge base of common questions,
with answers provided by our technical support
and development engineers.
A public, user-supported discussion forum for
developers. Includes Email & RSS topic
subscription mechanisms, in addition to an online
Bug Tracking Database
A searchable, trackable database containing open bugs, plus
a historical record of closed bugs and the releases in which
they were fixed. Bugs may be entered and their progress tracked
as through investigation and resolution by our support and
Fee-based Support Services
Email (Online, Premium)
This service gives you direct one-to-one access to our support team via email.
Online Support contracts have a one business day response time; Premium
Support contracts have a response window of four business hours.
Telephone (Premium Only)
This service provides you with a toll free telephone number for access to our support
team during our normal business hours: 9:00 am to 6:00 pm EST Monday through Friday,
24/7 Pager (Premium Only)
This optional service gives you 24-hour access to our
support team, with a two hour response time window.