Available to ServletExec Premium Support customers, Telephone Support provides you with a toll free number for access to our Technical Support Engineering team.

Phone access is during our normal business hours:9:00 am to 5:00 pm EST Monday through Friday, excluding holidays, with responses within a 4-business-hour window.

Additional information about Online and Premium Support services can be viewed in the Support Options section of this website.

Before calling the phone support number to leave a detailed voice message about your issue, please be sure to first send an email giving specific details about the problem. Having technical details from you in writing allows us to help you more accurately, and more quickly. It also acts as a written record of the problem and its subsequent resolution. After sending the email, dial the phone support number and leave a message letting us know that you have sent an email describing the problem. Your issue will then be directed to the appropriate engineer based on your written problem description.

Be sure to identify yourself as a Premium Support customer when calling this number, as it is not dedicated exclusively for support.

In both your email and your voicemail, please specify the following information:

1. Configuration Information:

   • Operating System brand and version (e.g. Windows 2008, RHEL Linux 9, etc.)
   • Web Server brand and version (e.g. IIS 7.0, Apache 2.2.x, etc.)
   • Java Virtual Machine version (e.g. 1.6, 1.5 etc.)
   • ServletExec configuration (e.g. AS, ISAPI)
   • ServletExec version number (e.g. 6.0, 5.0.0.13, etc.)

2. The nature of the problem:

   • A complete description of the problem. What are you trying to do? (e.g. install ServletExec, deploy a webapp onto SE, etc.)
   • Error messages, with an explanation on where you are seeing them. (e.g. in the browser; in a log file: ServletExec.log; web server's error log or access log; etc.)

A toll-free number has been established for use by BlueDragon Premium Support customers.

Be sure to identify yourself as a Premium Support customer when calling this number, as it is not dedicated exclusively for support.

The New Atlanta Support phone number was given in the Technical Support contact information email that was sent to your purchasing department or administrative contact. This email was sent to the person in your organization who originally purchased the support contract at the time they purchased it.

Problems finding New Atlanta Technical Support contact information? Please refer to our Contact page to call or email us requesting assistance.