Application Server Solutions for Microsoft IIS and ASP.NET
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Technical Support Options

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Purchasing Premium Support: To purchase a Premium Support contract, or for additional information on Online or Premium Support, please send email to: Sales

As you or your development staff create your web applications, will direct interaction with our engineers be important to you?

The following table summarizes the available
support services and programs for ServletExec
and BlueDragon:

Through our technical support programs, you'll have direct access to some of the best and brightest minds in the web application development industry. These are the same engineers who've created ServletExec, JTurbo and BlueDragon, in addition to those who've built our eCommerce website on top of ServletExec & JTurbo - plus helped to architect some of the most highly trafficked websites including!

FREE Self-Help Resources
  • Product FAQ
    A searchable knowledge base of common questions, with answers provided by our technical support and development engineers.
  • Product Forums
    A public, user-supported discussion forum for developers. Includes Email & RSS topic subscription mechanisms, in addition to an online searchable archive.
  • Bug Tracking Database
    A searchable, trackable database containing open bugs, plus a historical record of closed bugs and the releases in which they were fixed. Bugs may be entered and their progress tracked as through investigation and resolution by our support and development engineers.
Fee-based Support Services
  • Email (Online, Premium)
    This service gives you direct one-to-one access to our support team via email. Online Support contracts have a one business day response time; Premium Support contracts have a response window of four business hours.
  • Telephone (Premium Only)
    This service provides you with a toll free telephone number for access to our support team during our normal business hours: 9:00 am to 6:00 pm EST Monday through Friday, excluding holidays.
  • 24/7 Pager (Premium Only)
    This optional service gives you 24-hour access to our support team, with a two hour response time window.

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